Shipping Carriers: At The Used Book Emporium , we utilize primarily Royal Mail and FedEx for both domestic and international shipments. Additionally, we may utilize services from Parcel2Go to offer you a range of shipping options.

Shipping Options and Delivery Times:

• For orders within the UK weighing up to 2kg, a flat shipping rate of £2.90 is applicable. Heavier packages or international orders will be charged based on weight and destination.

• Domestic orders typically have a delivery time of 3-5 business days from the date of shipment.

• International shipping times vary depending on the destination and can range from 5 days to 21 days.
   

International Shipping: We take pride in offering international shipping to bring our diverse collection of titles to readers across the globe. Please note that delivery times for international orders can be longer due to customs and other factors beyond our control.

Order Processing Time: Once you place an order, our team at The Used Book Emporium will process it within 1-3 business days before shipment. During peak seasons or holidays, processing times may vary slightly. If there is a delay in our processing times due to unexpected circumstances you will be informed by email and have the opportunity to cancel your order.

Delivery Times:

• UK: 2-5 business days from the date of shipment.

• Overseas: Delivery times vary depending on the destination but can be 5 days or more from the date of shipment.

• Please note that once a parcel is in the possession of the couriers The Used Book Emporium has no control over the couriers delivery processes. If required, The Used Book Emporium will endeavour to contact the Courier for updates on any delays in parcel delivery.
   

Exclusions: While we strive to serve customers internationally, there might be certain regions or countries where delivery is not currently available. Unfortunately, we do not ship to Germany and Russia at the moment.

Out of Stock Items: We make every effort to maintain accurate stock levels on our website. In the rare event that an item you ordered is out of stock, we will promptly notify you, and you will have the option to wait for the restock or receive a full refund. Tracking Information: For your peace of mind, all our shipments come with tracking information. Once your order is shipped, we will provide you with the tracking details so you can follow your package’s journey until it reaches your doorstep.

Lost or Damaged Packages: In the unfortunate event that a package is lost, we will process refunds in accordance with the waiting times of the delivery company. Once you have contacted us to confirm that the item is lost, we will initiate the refund process. For damaged items, refunds will be issued once photographs of the damaged item are sent to us for confirmation of the item’s condition. We may or may not request the return of the item at our expense.

No Click and Collect: Currently, we do not offer a click-and-collect option. All orders are shipped directly to the address provided during checkout.

Order Cancellation and Returns: Orders can be cancelled within 14 days from the date ordered. To initiate a return, the buyer must email their intention to return within the 14-day policy. The item must be returned within 14 days of their intent to return. Refunds will be issued once the item is received back and is in the same condition as when it was sent. Please note that no refunds will be given for return requests or items returned after 28 days from the date of purchase. Return postage is to be paid by the buyer, except when returning a damaged item.

Restrictions and charges There are no restrictions on the types of books we offer. However, please note that postage costs for large orders are only estimates and may incur extra charges to the buyer or a refund of postal overages by The Used Book Emporium. Any additional fees or taxes, such as customs, import, or others, are the responsibility of the buyer in accordance with their country’s policies.

Refusal and Delivery Failure: Refusal of an item will not be refunded. In cases of delivery failure due to an incorrect address being given by the buyer, or the failure of the buyer to collect an item from their delivery office, we will refund the cost of the item only and not the postal costs, but only if the item has been returned to sender in the same condition as sent.

No Gift Wrapping Offered: As part of our commitment to sustainability, The Used Book Emporium tries to use as much recycled material as possible. Therefore, we do not offer gift wrapping services.

If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer support team. We are always here to assist you.
 

Thank you for choosing The Used Book Emporium. Happy reading!